Isle of Wight

Conditions Of Booking

  1. We undertake not to increase the price of your holiday from that published in our Tariff and as notified to you in the letter of confirmation of booking sent to you; except that we reserve the right to increase our prices in line with any increase in the rate of Value Added Tax that might occur during the period of validity of our published tariff rates


  2. Once a formal letter of confirmation of your reservation is sent by us, a contract will exist between us, which we will undertake to honour. Natural disasters, acts of Government or war or other unforeseen events beyond our control are the exception for which we cannot be held responsible.


  3. If you require to make any changes to your reservation once the contract has been entered into, we will undertake to do our best to meet your changed requirements. Any additional costs arising as a result of such changes will be regarded as a legitimate change to the contract already entered into and will be reflected in the final cost of your holiday.


  4. If for any reason you cancel your holiday reservation after the contract has been entered into, you will be liable for a cancellation charge in accordance with the following scale of charges:

NUMBER OF DAYS   CANCELLATION FEE
56 or more   deposit only
55 - 28   30% of holiday cost
27 - 14   50% of holiday cost
13 - 7   65% of holiday cost
6 - 1   80% of holiday cost
day of holiday   full holiday cost


In addition to the above scale of charges, you will also be liable for the full cost of any charges that we may have incurred on your behalf, such as car ferry charges.

Because the term “any reason” includes illness, accident, loss of job or any other circumstances beyond your control, you are strongly advised to take out appropriate holiday insurance cover.

  1. We accept responsibility for those arrangements for your holiday which are within our control, but we can not accept liability for any injury, loss or damage suffered by you or any member of your party, or to your or their property, unless it can be found that we or our employees were at fault or negligent. We accept no liability for any incident, injury or accident caused by any third party where we acted as an agent on your behalf in the making of a reservation or arrangement.